Myluck Terms and Conditions – Complete Guide to Using Our Platform

1 Acceptance of Terms

By accessing, registering for, or using any part of the myluck platform — whether through the website, mobile app, or any other device — you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions contained in this document.

If you do not agree with any part of these terms, you are not permitted to use myluck's services. Continued use of our platform following any amendment to these terms will be considered acceptance of the amended terms.

2 Account Eligibility

To register and use myluck services, you must meet all of the following eligibility requirements:

• Aged 21 years and above as of the date of registration.
• An individual with full legal capacity to enter into a binding agreement.
• Not located in a region where online betting is fully prohibited under local law.
• Not a current employee, former employee, or immediate family member of a myluck employee or affiliated company.
• Not currently on any self-exclusion list enforced by a relevant regulatory body.

Myluck reserves the right to request proof of age at any time and to suspend or terminate the account of any user who fails to verify their eligibility.

3 Account Registration & KYC Verification

Each user is only permitted to hold one (1) active account on the myluck platform. Registering multiple accounts is strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.

Identity verification (KYC — Know Your Customer) is mandatory before you can submit your first withdrawal request. Required documents include:

• Front and back image of a valid MyKad.
• A real-time identity verification selfie.
• Supporting documents such as bank statements or utility bills for address verification (if required).

All information provided during registration must be accurate, complete, and up to date. Providing false or misleading information constitutes a serious breach of these terms and may result in immediate account closure.

4 Deposit & Withdrawal

Myluck supports a variety of deposit and withdrawal methods including FPX, local e-wallets (Touch 'n Go eWallet, Boost, GrabPay), and bank transfers. All transactions are processed in Malaysian Ringgit (MYR) unless stated otherwise.

Deposit: All deposits are credited to your account instantly once the transaction is successfully confirmed by the payment provider. myluck does not charge any processing fees for deposits. However, your payment provider or bank may apply their own charges.

Withdrawal: Withdrawal requests are processed according to the following schedule:

• Standard Members: 1–3 working hours.
• VIP Silver–Gold Members: Within 1 hour.
• VIP Platinum–Diamond Members: Express processing within 15–30 minutes.
• VIP Elite Members: Instant withdrawal with no daily limit.

5 Bonus & Promotions

All bonuses, promotions, and special offers provided by myluck are subject to the specific terms stated alongside each offer. The general conditions applicable to all bonuses are as follows:

• The welcome bonus may only be claimed once by each eligible new user.
• All deposit bonuses are subject to the rollover requirements stated in the relevant promotional terms.
• Bonuses may not be withdrawn as cash unless the specified rollover requirements have been fully met.
• Myluck reserves the right to void bonuses and bonus-derived wins if abuse or fraud is suspected.
• Using multiple accounts to claim the same bonus is prohibited and may result in the termination of all associated accounts.
• Weekly VIP cashback has no rollover requirement and may be withdrawn directly once credited.

6 Wagering Rules

All bets placed through the myluck platform are final once confirmed by the system. Users may not cancel or modify confirmed bets unless the system specifically permits cancellation under certain circumstances (such as a postponed or cancelled match).

In cases where an obvious technical error occurs in the odds or payouts offered (for example, odds that deviate significantly from reasonable market value), myluck reserves the right to void the relevant bets and refund the original stake to the user.

Users are prohibited from using any software, automated bots, odds manipulation strategies, or other unauthorised methods to gain an unfair advantage on the platform.

7 Account Security & Confidentiality

You are solely responsible for maintaining the confidentiality of your myluck account password and login details. myluck will not be held liable for any loss or damage arising from your failure to protect your account information.

You must notify the myluck support team immediately if you suspect unauthorised access to your account or any suspicious activity you do not recognise. myluck provides two-factor authentication (2FA) and strongly recommends that you enable it for added protection.

You are prohibited from sharing account access with any other party, including family members. Each account is for the exclusive personal use of the registered owner only.

8 Acceptable User Conduct

Users of the myluck platform are required to conduct themselves with respect and responsibility at all times. The following are strictly prohibited:

• Using offensive, abusive, or threatening language in any communication channel on the platform.
• Attempting to hack, breach, or disrupt the security systems of the myluck platform.
• Spreading false or misleading information about the platform to other users.
• Engaging in any form of fraud, identity falsification, or other illegal activity through the platform.
• Using the myluck platform for money laundering or any other illegal financial activity.

Violation of any of the above rules may result in immediate account suspension or closure, and myluck reserves the right to report suspected illegal activity to the relevant authorities.

9 Account Closure & Suspension

Users may close their myluck account at any time by contacting our customer support team. Prior to closure, all eligible balances will be returned to the user via the original payment method.

Myluck reserves the right to suspend or terminate any account without prior notice if there is reasonable cause to believe that:

• The user has violated any term in this document.
• The user is involved in fraudulent or illegal activity.
• There is a regulatory or legal requirement that necessitates such action.
• The user has provided false registration information.

In the event of account closure due to a violation, any balance derived from confirmed fraudulent activity may not be refunded.

10 Limitation of Liability

The myluck platform is provided on an "as-is" basis. While we strive to ensure the platform operates without interruption at all times, we cannot guarantee that the service will always be free from technical errors, outages, or delays.

To the extent permitted by applicable law, myluck shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of our platform, including but not limited to loss of anticipated profits, data loss, or business disruption.

Myluck's total liability to any user for any claim arising from use of the platform shall not exceed the total amount deposited by that user in the 30 days preceding the claim.

11 Intellectual Property Rights

All content on the myluck platform, including but not limited to interface design, logos, text, graphics, software code, and brand names, is the exclusive property of myluck or its licensors and is protected by applicable copyright and intellectual property laws.

Users are prohibited from copying, modifying, distributing, selling, or commercially exploiting any part of the platform without prior written consent from myluck. Non-commercial personal use for legitimate navigation and use of the platform is permitted.

12 Amendments to Terms

Myluck reserves the right to modify these Terms and Conditions at any time in accordance with operational, regulatory, or legal requirements. Any material amendments will be communicated to users via in-platform notifications or email at least 14 days before it takes effect.

The latest version of the Terms and Conditions is always available on this page. The "Updated" date at the top of this page indicates when the current version took effect. You are responsible for reviewing this page periodically to ensure you are always aware of the latest terms.